Renewals and paperwork
The deadlines that quietly cut off money and care.
- SSNIT pensioner renewal, every birth month
- NHIS renewal (free for over-70s, but still yearly)
- Ghana Card replacement and updates
- Utility bills and letters
Founding families list now open
Family Desk
Your parents in Ghana, looked after while you're abroad.
We handle the renewals, the paperwork and the house, and we visit. After every visit you get a written report with photos, so you know what is really happening at home.
Starting in Greater Accra. Families elsewhere in Ghana can join the list too.
Visit report · Mama AkosuaExample
- Visited
- Saturday, 10:40–12:05
- By
- Your named visitor, same as last month
- Language
- Twi
- SSNIT renewal
- Done at the branch · due again next March
- NHIS
- Valid · renews in 4 months
- House
- Roof leak in back room reported to your plumber
In good spirits and asked after the grandchildren. Walked to church on Sunday with a neighbour. Would like a new pair of reading glasses: we can book the optician if you agree.
Example only · names and details inventedEvery yearin their birth month
From April 2026, every SSNIT pensioner must renew once a year. Miss it and pension payments can stop.
Renewal happens in the pensioner's birth month: at a branch, a partner bank, through the SSNIT app with face verification, or by home verification for people who can't travel. Your parent has to take part in person, so it can't be done from London or Houston. We make sure it happens, every year, on time.
Source: SSNIT, December 2025
What we do
Four things families worry about most.
We don't replace the family. We're the reliable pair of hands on the ground, working with you and with the relatives who are already there.
Welfare visits
A familiar face, in their language, on a regular day.
- Same named visitor each time
- Written report with photos after every visit
- Video call with you on request
- We tell you what we notice, good and bad
Property and land
Absent owners are easy targets. We keep watch.
- Scheduled checks with dated, located photos
- Official search at the Lands Commission
- Repairs arranged with receipts
- Disputes referred to our partner lawyer
Appointments and care
Getting to the doctor, and getting the right help at home.
- Booking and going with them to appointments
- Licensed nurses and carers through partners
- Wills and estate papers with partner lawyers
- The first call when something goes wrong
✓We do
- Administration, visits, property watch and coordination
- Check every nurse we arrange against the Nursing and Midwifery Council register
- Keep receipts for every cedi spent on your behalf
- Speak to your parent in their own language, with respect
✕We don't
- Provide nursing or medical care ourselves: licensed partners do that
- Let any staff member hold your parent's cash or original documents alone
- Take sides in family property disputes
- Promise an ambulance. We promise to be the first call and to get there.
Why you can trust us
Proof, not promises.
Families abroad have heard every story. So we show you what happened, every time, and we build the service so that no one person can go wrong unnoticed.
Vetted people
Every visitor's Ghana Card is checked, they hold a police clearance certificate, and we call their references before they meet your family.
A report every time
Written notes, dated photos and anything that needs your decision, sent to you after each visit. Video calls whenever you want one.
Your parent decides
We speak to your mother or father directly before anything starts. Nothing happens without their agreement, and they can stop it at any time.
How it works
From one message to peace of mind.
We're opening with a small group of founding families in Greater Accra, so we can get every detail right before we grow.
Tell us
Join the list below. It takes two minutes and asks nothing about health.
We talk
We call you, then your parent, in their language. They decide whether they'd like us.
First visit
We meet them at home, agree a plan, and set up the renewals calendar.
Every month
Visits, renewals handled on time, and a report in your inbox or WhatsApp.
Plans
Three ways to start.
Founding families help shape the service and get a founding rate. Final prices will be published before we open more widely.
Essentials
For parents who are well but need the paperwork handled.
- Renewals calendar: SSNIT, NHIS, Ghana Card, bills
- Monthly check-in call in their language
- Help with the annual SSNIT renewal
Monthly, in Ghana cedis
Visit
For families who want someone to see them in person.
- Everything in Essentials
- A home visit every month
- Written report with photos after each visit
Monthly, in Ghana cedis
Full
For parents living alone, or families with property to watch.
- Visits every two weeks
- Property watch and an annual official search
- Appointment escort and care coordination
- First call in an emergency
Monthly, in Ghana cedis
Paying from abroad. Plans are priced in Ghana cedis, as Ghanaian law requires. You pay by card from anywhere and your bank converts the amount. Relatives in Ghana can pay by mobile money.
Questions families ask
Can you do my father's SSNIT renewal for him?
Not on his behalf: SSNIT verifies the pensioner in person, or by face on the app. What we do is make sure it happens. We track his birth month, remind him, and either take him to a branch or partner bank, book SSNIT's home verification if he can't travel, or sit with him while he does it on the app.
My mother is over 70. Does she still need to renew NHIS?
Yes. People over 70 pay no NHIS premium, but membership still has to be renewed every year. It's one of the most common things that lapses without anyone noticing, and we handle it.
Do you provide nursing or personal care?
No, and we think that's the honest answer. Where your parent needs a nurse or a carer, we arrange one through a licensed partner, check their registration with the Nursing and Midwifery Council, and keep an eye on the care through our own visits.
What if my parent doesn't want this?
Then we don't do it. We always speak to your parent directly, in their language, before anything starts. It's their home and their decision. Many people agree once they understand we're there to help the family, not to replace it.
Which languages do your visitors speak?
We'll match the visitor to your parent's language, starting with Twi, Fante, Ga and Ewe in Greater Accra. Tell us on the form which language they're most comfortable in. Reports to you are in English.
My parent lives outside Accra. Can you help?
We're starting in Greater Accra. Join the list anyway and tell us where they are: we'll tell you honestly whether we can help yet, and the list shows us where to grow next.
How do I pay from abroad?
By card, in Ghana cedis. Ghanaian law doesn't allow us to price or charge in dollars, pounds or euros, so your bank converts the amount at its rate. Family members in Ghana can pay by mobile money.
Who is behind Family Desk?
Gotham Consult in Accra. Legal work is done by qualified partner lawyers, and care by licensed partner agencies.